Sightline Payments and Bencon Technologies has agreed on a new partnership in an effort to “bridge the current technological gap between digital self-exclusion functions and payment services.”
The two companies expect the partnership to ensure those at-risk are denied access to content or payment services in real-time.
“The Sightline team has been committed to responsible gaming for more than 20 years and we are very excited to announce this important partnership,” commented Cameron Conn, co-founder of Bencon Technologies Inc.
“We strongly believe there is not a singular solution to completely address all aspects of player protection and responsible gaming, however, partnerships like these allow for better solutions that will give continued insights into at-risk behavior for improved responsible gaming programs.”
Sightline alluded to the issues found in the US during the first quarter of 2019, referring to a “number of violations of self-excluded patrons” that were able to gain access to content in the US market.
Combining Bencon’s GameSecure database solution with Sightline’s Play+ platform, the two firms want to certify unlawful consumers do not gain access to digital content once self-excluded.
“Sightline is in a unique position because our Play+ ecosystem, in the US, connects to nearly 100% of all digital platforms and 90%+ of all casino management systems, allowing for a uniform capability for a network-wide self-exclusion program through our SPAN Network,” said Kirk Sanford, CEO and founder of Sightline Payments.
“Self-exclusion programs have been in existence for years with the on-premise ATM providers, however, until now nothing has existed for the digital world which is where the industry is moving.”
Another primary goal of the partnership is to work alongside communities, such as responsible and problem gambling, to enhance future programs for player protection.
Keith Whyte, the executive director of the US national council on problem gaming added: “Congratulations to Bencon and Sightline for this step to further integrate responsible gaming into payment methods for the industry.
“Streamlining player protection is an important goal for the National Council on Problem Gambling, and we are pleased to support this innovative effort.”
Bencon disclosed it is currently working with multiple jurisdictions in the US – as well as internationally – to integrate GameSecure into their responsible gaming programs.