Disputes technology platform Chargebacks911 has confirmed the appointment of former NatWest and JP Morgan Chase employee Mike Elliff as its new CEO of Europe, Middle East and Africa (EMEA).
Elliff will leverage his extensive experience working at two of the leading global banks by scaling Chargebacks911’s expansion efforts across the EMEA region, as well as delivering solutions that are fit-for-purpose with modular adaptability.
Furthermore, Elliff has also been appointed as Chief Revenue Officer of Chargebacks911 to help further protect consumers, merchants and financial institutions from potential fraud risks.
During his time at NatWest, he led the bank’s card acquiring service Tyl as well as its Open Banking provider Payit, both as CEO. Elliff helped scale the early-stage ventures of both products to the UK market.
Prior to this, Elliff was Head of UK and Ireland Corporate Banking at JP Morgan Chase, driving growth in the bank’s franchise and relationships across its largest UK and Irish customers.
He commented on his new roles at Chargebacks911, stating: “Monica (Eaton) is a visionary leader, a renowned industry expert, and has built a deeply talented team of payments experts offering industry-leading technology solutions to merchants and financial institutions globally.
“I’m excited to get started as we continue to scale this innovative business to more customers, geographies and sectors.”
Chargebacks911 has cited Elliff’s arrival as pivotal for the company as there is a growing demand for next generation management solutions due to the surge in post-transaction fraud.
The company revealed that these fraud methods affect all geographies, with card abuse and first party misuse rising by 75% according to Visa. One of the most significant use cases is the mirror effect in post-transaction APP claims, which now reflects 75% of all digital banking fraud.
Monica Eaton, Founder and Group CEO of Chargebacks911, believes Elliff joining the company will help the early scale growth of the company’s expansion efforts across the EMEA region, just as he did in his previous roles.
She said: “The industry requires a transformational lens to change the way we approach disputes. In a world where data is the universal currency, solutions that support dynamic datasets and multi-layer exchanges are not only ideal – but vital.
“This is especially true for dispute resolution and fraud prevention. Our technology stack may be second to none, but through the years it’s always our people I value most.
“I knew Mike would be a great culture fit when we first met. His track history and start-up mindset speak volumes. We both have an insatiable drive to improve and progress. I couldn’t be more excited about our journey ahead!”
