Chargeback dispute management specialist Chargebacks911 has confirmed the launch of a new onboarding product for partners, which will allow merchants to connect to their technology platform via an existing service provider.

It builds on nearly a decade worth of experience focusing on halting the chargeback problem through innovative technology specifically developed to help identify and resolve instances of ‘friendly fraud’. 

Monica Eaton Cardone, co-founder of Chargebacks911, commented: “The main reason why friendly fraud exists, and is growing, is because there isn’t enough feedback provided to decision makers during the chargeback process. Banks are forced to make decisions without enough information, and merchants don’t have the time, connections, or expertise to defend themselves when friendly fraud occurs.”

Chargebacks911’s platform utilises hundreds of plug-in connections to merchant data sources, global expertise, as well as multiple integrations with card brands and alternative payment methods, in order to provide a scalable method to identify invalid chargeback claims. 

Eric Deraspe, Head of Products at Chargebacks911, added: “Delivering real-time chargeback data is a vital ingredient for success for any pre-auth fraud engine. However, identifying valid chargebacks from those that are friendly fraud is becoming even more important in the quest to protect authorisation rates and reduce false positive declines. Now merchants can connect even faster with our new partner onboarding app. It’s a genuine ‘win-win’ for all parties.”

The platform is a single connection point for virtually all payment methods and integrations.  Being one of the first certified integrations for Visa’s VMPI, a product released as part of its VCR (Visa Claims Resolution) initiative, merchants connected to the Chargebacks911 platform can defend Visa transactions before a chargeback is actually raised. Mastercard’s equivalent, Eliminator; is quickly gaining traction as well, also an integration that can be leveraged through the platform.