TruNarrative links with ieDigital to boost efficiency in onboarding

TruNarrative has united with ieDigital for the facilitation of digital transformation and to boost efficiency in customer onboarding.

The collaboration provides banks and mutual societies access to specialist ID verification, eKYC, AML and account monitoring technology.

Jerry Young, CEO of ieDigital, commented: “Our new partnership with TruNarrative means both companies can benefit from a mutual approach to improving the process of the entire customer onboarding journey. This results in happier customers who can create new account openings in less than four minutes. Interact is already established as a digital banking platform for customer onboarding, self-servicing, retention and engagement. 

“With TruNarrative as a technology partner, we can reach new heights by offering the highest standards of innovation around ID verification, KYC and screening. Not only do we share a vision of a robust approach to enhancing multiple levels of security, we share a desire to create a frictionless digital world for customers.”

Financial institutions will be able to access TruNarrative’s cutting edge financial crime prevention, compliance and onboarding through ieDigital’s platform.

The partnership delivers firms the ability to build bespoke and complex customer journeys in no code cloud based environments, for secure, compliant, low friction customer onboarding and monitoring.

John Lord, CEO at TruNarrative, added on the partnership: “Our plan to transform how technology tackles financial crime compliance is well under way, and our partnership with ieDigital is a huge step in that journey. Together, we will provide standout fraud and verification tools that enable Interact customers to enhance every facet of compliant onboarding, with the peace of mind that the TruNarrative interface delivers.”