Digital Payments
Digital Payments

Nuapay has deepened its commitment to Open Banking announcing a new deal with PayGuard, a brand of Fusion Telecom, to provide services to its call centre customers.

The deal, which marks the first known deployment of open banking payments for telephone orders, will see Nuapay integrate open banking payments into PayGuard enabling its Fusion Telecom to go one step further by bringing SCA compliant payment options to its customer base. 

Adam Norsworthy, managing director of Fusion Telecom, commented: “We are delighted to be partnering with Nuapay. After an extensive search and vetting of open banking partners available around the world, Nuapay offered an innovative product set and a culture of putting people first, which was key as we aim to continually improve the customer experience.

“Nuapay’s proven support for their partners at scale and extremely high technical competence was another crucial area for us as a company and brand, and we look forward to working together.”

Fusion Telecom’s 100 merchant clients, spanning travel, retail and insurance, will be able to accept ‘push’ payments made from their customers’ mobile device or computer once a telephone order has been completed.

Brian Hanrahan, chief commercial officer of Sentenial, Nuapay’s parent company added: “We’re excited to be working with PayGuard on the first known open banking payments deployment of this kind. 

“Already this year, the number of consumer open banking users in the UK passed the one million milestone. This figure will only continue to grow as fast, cost-effective and highly secure payments become the norm for businesses and consumers alike. 

“With over 6,000 contact centres in the UK, 61 per cent of which accept payments, initiatives like this will increase adoption even further.”

Enabling ‘push’ payments, where the payer instructs their bank to send money from their account directly to the recipient’s account, means that no card or account credentials are disclosed – vastly reducing the risk of fraudulent transactions. 

Expert Analysis: In what is something of a unique partnership, the focus on open banking is pivotal and logical. It’s very much a technology that is boosting efficiency and engagement within payments.