Bulgaria sees stark influx of self-exclusion after NRA’s scheme reactivation


Over 24,000 new signees have self-excluded from gambling in Bulgaria since the scheme was re-introduced back in December 2022.

The list was brought to a halt in 2020 with a series of regulatory changes, one of which was making the country’s National Revenue Agency (NRA) the supreme legislative authority overseeing gambling after the dissolution of the State Gambling Commission.

The registry itself is not in the public domain, with only a limited number of employees being given access to it by the General Director of the NRA.

In order to ensure that they stay in line with local regulations, gambling operators can request access to the registry so that they can monitor customers and prevent anyone who has self-excluded from using their services.  

Recent regulatory shifts also saw the NRA implement a new API e-service which gives operators the ability to directly contact the agency in real-time for a quick information exchange. 

The NRA reminded that everyone can sign up for the registry, especially those who feel like they are not in control of their gambling and finding it difficult to finance their pastime hobby.

Customer self-exclusions can be done either through a physical NRA office or online by sending a digitally-signed request to the agency’s email. The self-exclusion time must be a minimum of two years for the application to be approved.