Novobanco taps Feedzai for improved fraud detection capabilities


Portuguese bank Novobanco has partnered with financial risk management platform Feedzai to strengthen its fraud protection capabilities.

A domestic universal bank, Novobanco serves both corporate and retail clients with €43.8bn of assets, making it one of the largest domestic market banks with a 9.6% market share in Portugal.

Feedzai will enhance the financial provider’s ‘Digital Trust’ and ‘Transaction Fraud for Banking’ solutions security by providing biometrics and behaviour monitoring tools mixed with real-time data analysis for an improved customer experience.

As a result of this, Novobanco noted that it will be able to “optimise its solutions to all customers in order to improve overall trust, satisfaction and engagement levels”.

Nuno Pires, Global Head of Sales at Feedzai, said: “We’re proud that Novobanco has selected Feedzai as a trusted partner. 

“The Digital Trust and Transaction Fraud for Banking solutions which are part of our RiskOps platform will empower Novobanco to further enhance its fantastic service whilst providing the highest level of financial security for its customers.”

Duarte Pupo Correia, EVP, Head of Digital Channels at Novo Banco, added: “As a customer centric Bank, at Novobanco we are committed to continuously improving and providing the most intuitive, appealing and secure experience for all our customers.

“As we continue to invest in our digital ecosystem, implementing Feedzai’s best-in-class solutions will ensure we can raise the bar to a higher level.”