Commerce operations platform Loop has partnered with direct-to-consumer e-commerce platform Global-e to make returns more seamless.
Via Loop’s portal and Global-e’s global e-commerce capabilities, both parties will introduce a new return management solution for merchants to provide a streamlined process for customers who wish to return goods.
This new returns solution seeks to smoothen administrative burdens for merchants in line with future customer loyalty support. It also provides a seamless policy and process for customers, enabling them to return items without fears over repayment.
Hannah Bravo, CEO of Loop, said: “Our new collaboration with Global-e sets a new standard for optimising cross-border commerce.
“This partnership combines our industry-leading expertise in returns management with Global-e’s renowned global e-commerce capabilities, delivering a seamless solution for worldwide operations within a unified system.
“By consolidating global returns, merchants will be empowered to simplify operations, reduce inefficiencies and create a smoother experience for their customers no matter where they live.”
A commerce provider for marketplaces and e-commerce platforms like Shopify, Loop’s integration into the Global-e platform will focus on helping merchants achieve international growth with its returns solution.
Global-e provides support for merchants who are looking to expand, whilst Loop will look to help merchants navigate through complexities regarding market expansion into new territories.
By handling duties, taxes and other cross-border operations, the partnership will look to ensure compliance, reduce administrative burdens and unlock new revenue opportunities in global markets.
Matthew Merrilees, CEO North America for Global-e, added: “The global e-commerce market offers exciting opportunities for brands to scale their business and boost revenue.
“At Global-e, we are dedicated to helping our retail clients provide seamless return options and implement return strategies that meet shoppers’ expectations while maintaining profitability for their brand.
“We are excited to integrate Loop into our comprehensive global e-commerce platform, offering merchants more flexibility and consistently delivering an enhanced experience, all while empowering them to drive sustainable growth.”
