Commerce platform Loop has acquired Wonderment in its bid to unify its e-commerce operations and drive new revenue growth opportunities for brands.
Wonderment is a customer experience and order tracking platform for Shopify merchants. Loop’s acquisition will enable the company to provide its customers with real-time shipment insights, predictive carrier analytics and a streamlined returns process.
The acquisition also underscores Loop’s commitment to enable growth-focused e-commerce brands with revenue-driving tools from a single interface.
Hannah Bravo, CEO of Loop, commented on the acquisition: “By joining forces with Wonderment, we’re taking a significant step forward in our mission to help merchants simplify commerce operations and build enduring relationships with their customers.
“Our newly combined platform will unlock our merchants’ ability to turn returns and order tracking from a source of frustration into an opportunity to delight customers, drive retention, and fuel growth.”
Loop’s AI-powered insights help accelerate shipping and returns data into actionable intelligence. Combined with Wonderment’s tracking product, which includes real-time shipment insights, tracking pages, proactive alerts, and one-click integrations, it aims to provide a singular solution for all e-commerce companies.
With its newly integrated solutions, Loop will be able to serve a wider array of merchant verticals by offering a stand-alone tracking solution.
Jessica Meher, CEO of Wonderment, said: “Joining Loop marks an exciting new chapter. Our shared commitment to building exceptional products, optimising customer and merchant experiences, and driving growth for merchants made this partnership a natural fit.
“Together, we’ll make a lasting impact on the Shopify ecosystem by helping brands deliver transparency and trust throughout the entire post-purchase journey.”
