The Netherlands gambling regulator, the Kansspelautoriteit (KSA), is continuing to find cases of betting operators failing to comply with the country’s KYC regulations.
Research conducted by the regulator found that nine unnamed betting firms had been ordered to stop using what it calls ‘unauthorised conditions’, with four more operators receiving a warning.
The KSA had previously informed betting operators back in March that there are obligations and exceptions around the direct payout of player credits, with examples of prohibited conditions being minimum amounts and wagering requirements.
The 13 companies must confirm that minimum bet amounts or wagering requirements are not used across the respective platforms.
The KSA found that some companies have been applying conditions to payouts which have delayed customers’ withdrawals from their accounts. Dutch laws state that player credit must be immediately refunded by the provider.
“A provider may not impose structural conditions that prevent direct payment,” a KSA statement explained. “Player credits must therefore be refunded without unnecessary delay.
“Nevertheless, the Ksa receives signals that providers of online gambling do impose conditions on the payment of player credits.”
The Dutch gaming market is governed by the KOA Act, adopted by the country in October 2021 and relaunching its betting sector. The market has grown quickly over the following two years, starting with an initial 10 licence holders to nearly 30 active in the market this year.
The KSA has put a lot of effort into regulating this sector, including payments provisions. This has seen the regulator enforce rules around credit and bonusing, marketing and anti-money laundering (AML), among other areas.
