Swedish regulatory body, Spelinspektionen, has issued Mr Green with a sanction of SEK 31.5 million (€3m) citing that the William Hill subsidiary has failed to match its AML and customer care duties.
Providing an overview of its assessment, Spelinspektionen fined Mr Green SEK 1.5 million (€140,000) for failing to maintain its customer reporting duties as a requirement of the ‘Money Laundering Act’.
It comes following the enforcement of Sweden’s reformed Gambling Act in 2018.
A larger SEK 30 million (€2.9m) fine was issued to the operator in light of customer care failures, as Mr Green teams were deemed to have not undertaken ‘sufficient measures to help customers reduce their gambling spend’ as customer issues were clearly visible.
Spelinspektionen’s casework provided details on 15 customers that displayed problematic behaviours or AML criminal intent engaging with Mr Green between the period of January 2019 to June 2020.
The customers’ interactions were made available to Spelinspektionen by JIRA factsheets maintained by Mr Green as a requisite of its Swedish online gambling licence.
AML shortcomings saw Mr Green process multi-million SEK deposits for individual customers that could not provide any source of fund (SOF) documentation.
Spelinspektionen cited an instance where a Mr Green customer was allowed to continue to gamble despite having spent ‘six times his reported salary’.