NCR Corporation, a global enterprise technology provider, has announced that $2.7-billion asset TruMark Financial Credit Union has selected NCR to provide a more seamless, consistent digital banking experience to its retail and business members.
The credit union detailed that a strong digital banking partner was a critical piece of its overall digital transformation strategy.
“We initially partnered with NCR to enable member self-directed banking through our ATM channel. By also offering their modern digital banking platform, we’ll be able to tie members’ experiences together across all channels,” commented Richard F. Stipa, CEO of TruMark Financial Credit Union. “We were impressed with NCR’s high ratings in the App Store and their dedication to future innovation. Our number one priority is the member experience, so these factors were very important in our decision.”
TruMark Financial even involved their members in the decision-making process. Two member focus groups were allowed to review demos of the vendor finalists’ digital banking platforms, with NCR’s experience and functionality receiving top feedback.
“TruMark Financial does an excellent job of prioritizing member service, which is evidenced by their unique and member-centric partner selection process,” added Douglas Brown, president, Digital Banking, NCR Corporation. “By investing in our software and services, the credit union will be able to simplify digital banking for both consumers and businesses. We look forward to supporting their digital transformation.”
