TruNarrative leads Holland Casino compliance overhaul to match KOA duties

Holland Casino has recruited compliance solutions specialist TruNarrative to upgrade all customer onboarding components and processes for its digital and retail business units.

The Dutch state-owned gambling group has selected TruNarrative as its lead customer compliance systems provider to safeguard its gaming environments for customers in-line with inbound changes to Dutch gambling laws and standards.

Holland Casino has struck the partnership at a critical time in its operating history, having applied to secure a Kansspelautoriteit (KSA) online gambling licence to participate in the Netherlands’ new ‘KOA Act’ regime – which is due to formally launch on 1 October 2021.

The KOA regime will feature the toughest compliance and due-diligence standards as all licensed operators are forced to cross-reference customer details with its CRUKS (Central Register Uitsluiting Kansspelen) exclusion register and the CCBR (Centraal Curatele en Bewind register) to identify vulnerable players with financial difficulties.

“For Holland Casino, Responsible Gaming and Player protection is more than a legal requirement. It is our guiding principle in all that we do. Holland Casino will raise the bar high when it comes to compliance and taking care of our online guests,” remarked  Jeroen Verkroost Gaming Holland’s Digital Director.

 “We have chosen TruNarrative’s technology to help us ensure that people can use our new platform in a safe, reliable and responsible way.” 

Via a single API, TruNarrative’s customers can build bespoke customer journeys and automate KYC (know your customer) & AML (anti-money laundering) checks, biometrics verification, affordability assessments, transaction and behavioural monitoring within their AI-powered orchestration and decisioning technology.  

“We look forward to working with Holland casino and delivering them our solution so they can protect their players both online and in their land-based operations,” said Adam Doyle, Head of Gaming at TruNarrative.

“It’s great to be helping them align with the latest Netherlands regulations so they can bring their online instance to market.”