AIB chooses nCino’s cloud platform for digital growth

Cloud banking focused fintech nCino has revealed that Allied Irish Banks (AIB) is set to adopt its Bank Operating System to support the bank’s core business growth. 

Initially starting with its asset finance division, AIB is partnering with nCino to “fuel its growth strategy” and provide an “enhanced digital experience” to its clients and customers across the bank.

“It’s important to us to put our customers first, at the same time, however, our employees also expect to have the best technology in order to provide the best services,” said Peter Swan, head of credit transformation, Allied Irish Banks.

“Using nCino will give both our employees and customers a holistic view throughout all stages of the process.”

AIB’s first implementation of nCino will be utilising the equipment leasing and finance solution for its asset finance group.

Swan concluded: “nCino is a fast-moving, innovative company and we selected them in order to bring greater visibility and transparency into our organisation, improve and streamline workflow, and ultimately provide an enhanced customer experience.

“We’re very excited for the future, especially given that the scalability in the nCino product suite means that we will be able to expand usage into new lines of business in the future.”

AIB operates a range of financial and banking services across The Republic of Ireland, the United Kingdom and globally and holds more than €143 billion in assets.

The bank will also be adopting nCino’s customer engagement solution, as well as the partner portal functionality. 

Incorporating these features is expected to further streamline operations across the bank and enhance visibility, with the aim of “providing a seamless customer experience and improved workflow functionality for employees.”

“It is more important than ever before to deliver an outstanding experience to our customers, which makes this the right time for AIB to enhance its digital functions and grow its competitive edge,” explained Pullen Daniel, managing director, nCino. 

“This initial implementation is part of an ongoing process as AIB continues to develop its offerings across the business to meet changing customer needs and match developments in the Irish economy,” 

“We’re very excited to be working with AIB as we share their customer-first philosophy. There’s great potential to scale their use of nCino as they continue to expand and grow their competitive advantage as a leader in Ireland.”

Accenture will be acting as the systems implementation partner; nCino and Accenture have been working together in the US since 2014 and expanded their alliance to include EMEA and February 2019.

Billy O’Connell, managing director in Accenture’s Banking practice in Ireland, commented: “Financial services and fintechs are moving past the disruptive phase, and the value of collaboration between players is clear. 

“This latest implementation with AIB is a testament to the strength of nCino, Accenture and AIB as not only leaders in their industries, but also as organisations that understand the value of cooperation. 

“We’re very pleased to be playing a major role in this deployment and look forward to the continued success of our expanded partnership with nCino.”