Worldline in collaboration with French organisations is championing a new ISO standard, ISO 20125, which looks to help digital service and payment companies manage ESG guidelines.
Worldline has announced its participation in adopting ISO 20125, a new international standard for the eco-design of digital services.
ISO 20125, or ISO/IEC 20125, is the world-first standard to provide a framework to measure, reduce and manage the environmental impact of their digital payment services and infrastructure.
Worldline has led a two-year international collaboration to develop ISO 20125 which defines 32 eco-design practices to help organisations improve digital services efficiency and embrace digital sufficiency.

This is centred around building and maintaining only what is needed, prioritising value, reducing resource use and considering a service’s entire lifecycle, while helping firms to maintain their environmental, social and governance (ESG) strategies.
Sébastien Mandron, Chief Sustainability Officer, at Worldline, said: “For the first time, enterprises have an internationally recognised framework that aligns digital transformation with sustainability objectives. The standard turns digital responsibility from a strategic aspiration into operational reality.”
What is ISO 20125?
ISO 20125 is an international standard and specification published under a joint committee made up of sustainability, IT and data centres for the eco-design of digital services.
The French standardisation body proposed ISO 20125 in collaboration with Worldline and the Institut du Numérique Responsable (INR). It was adapted for technical specification this year to resolve and control environmental footprints caused by digital services, which involves payments.
These digital services emit carbon emissions, enhance consumption and source usage, which in recent years has caused digital payment firms to place increased focus on ESG and show evidence of progress from investors, customers and regulators.
ISO 20125 consists of six key phases, which can create 32 different actional practices that software teams can use.
The six key phases across the entire ISO 20125 life cycle are:
- Strategy and functional definition
- Architecture and design
- Development and coding
- Hosting and deployment
- Operations and continuous maintenance
- End-of-life and decommissioning
Vincent Courboulay, Co-Founder and Head of the INR Academy at INR, said: “This standard creates a shared understanding between service providers and their customers. It transforms responsible digital principles into concrete, measurable commitments that both sides can track and verify.”