MoneyGram has confirmed that some customers’ personal data has been compromised following a cyber security breach last month.
Although it is unclear how many people have been affected by this breach, the types of data that have been stolen are names, home addresses, phone numbers, email addresses, birthdays, Social Security numbers, bank account numbers, MoneyGram Plus Rewards numbers and transaction information.
Additionally, a range of identification documents, including driver’s licences and copies of utility bulls were taken. MoneyGram has also said that for a “limited number of consumers”, criminal investigation information was stolen.
MoneyGram has advised its customers to “remain vigilant”, while some are being offered identity monitoring services for two years at no cost.
This has already had drastic impacts on the company. Moments after the attack, the UK’s Post Office announced it would no longer provide MoneyGram services, ending a partnership of 25 years.
In a message to Postmasters, Ed Dutton, the Post Office’s Product Portfolio Director, said: “Post Office and MoneyGram have been in contract negotiations since June of this year and had expected to agree a new contract to roll-on from 1st October 2024.
“The contracting process was in the final stages when, unfortunately, MoneyGram suffered the cyber attack.”
Dutton went on to explain that the Post Office had offered to extend its contract with MoneyGram for a shorter period, allowing both parties to focus on service renewal activities in the coming days.
However, MoneyGram fought back at the comments, saying that it was “shocked and disappointed” by the Post Office’s communication, calling it “misleading” and claiming it violated the confidentiality of the existing agreement.
The company continued: “MoneyGram believes it had a binding agreement on a new 12-month extension with the Post Office. However, the Post Office leveraged our unforeseen cyber incident to materially alter the duration and terms of the agreement in a way that was detrimental to MoneyGram.
