Danish Gambling Authority underlines importance of responsible gambling with new guidance

The Danish Gambling Authority (DGA), Spillemyndigheden, has enhanced safer gambling measures with an update to licence holders on steps they should take.

The DGA specifically highlighted operator guidance on deposit limits, duty of care and interventions, and marketing in cases of self-exclusion.

When it comes to deposit limits, the authority asserted that the ‘it is important’ for the measures to be implemented by players, adding that it should be a mandatory step for customers when setting up an account.

Additionally, the DGA emphasised that deposit limits should not be ‘illusory’, with players not able to sidestep them by implementing unrealistic limits.

“The licensee should be careful if the way the player sets his deposit limit encourages the 

player to set very high deposit limits rather than realistic and lower limits,” the DGA’s statement reads. 

Lastly, operators should adhere to a licence condition, which prevents deposit limits from coming into effect until 24 hours after being set, ensuring that players cannot continuously increase their limit.

On a similar note, licence holders have also been reminded that they are required to ‘take appropriate measures and make interventions’ for players who indicate signs of problem gambling. 

Firms can do so using either ‘passive’ or ‘active’ measures, the former being responsibility measures to prevent problem gambling that are general and not tailored to any individual player. 

Active measures, on the other hand, encompass ‘all the responsibility measures that are put in place for the individual player or a group of players on the basis of his or her concrete and current gambling behaviour’. 

The DGA maintains that operators should ‘take an interest’ in the impact of both sets of measures, whilst continuing to develop their responsibility and safer gambling strategy.

“Permit holders cannot meaningfully be said to take measures to prevent and prevent problematic gambling if they are aware that the measures do not lead to a real positive change in gambling behaviour,” the DGA’s statement reads.

The authority added that this fulfils an anti-money laundering responsibility and a safer gambling duty, as firms can and should monitor player behaviour, stakes and winnings to detect any signs of this.